Your Privacy Questions, Explained
We collect your name, email, phone number, date of birth for age verification, and payment information linked to DANA, OVO, GoPay or QRIS. We also record your deposit and withdrawal activity, device type, browser language and IP address for security purposes.
We retain account data and transaction history for as long as your account is active, plus a period afterward for compliance and dispute resolution. You can request specific records anytime via your account dashboard or contact support to ask about our retention schedule.
Yes. Log into your account and open the 'Transaction History' section. You'll see every DANA, OVO, GoPay and QRIS deposit, internal transfer and withdrawal with date, amount and status. Export or screenshot this anytime for your records.
No. Your payment details are never sold or shared for marketing. Payment processors only see transaction-essential information. We use third-party fraud detection services, but they see only anonymised patterns, not your personal name or account details.
After closure, we retain your transaction history for compliance and dispute purposes. Your login credentials and personal preferences are deleted within 30 days. You can request full deletion where local law permits by contacting our support team.
Use the 'Account Settings' menu to download your data. For corrections, contact live chat or email support with your account details and the changes you'd like made. We verify your identity and process requests within 5 business days.
Absolutely. Essential login cookies are required to use your account, but you can disable preference and analytics cookies anytime via your browser privacy settings. Your account access and transaction visibility won't be affected by disabling non-essential cookies.
