Frequently asked legal questions
Yes. Log into your account, go to Settings and select Data Request. We'll compile your name, email, phone, deposit history, withdrawal records and game activity into a file and email it within 5 business days. You can also ask to delete certain data depending on legal requirements.
We retain account records, transactions and game logs for 12 months after closure for legal and tax compliance. Personal contact details like email and phone are removed after 6 months if you request deletion. Ask our support team to confirm what remains on your file.
Contact our support team within 48 hours of the transaction with details. We'll review your deposit receipt or withdrawal request, check the payment gateway records and coordinate with DANA, OVO, GoPay or QRIS to trace the funds. Most disputes resolve within 3–5 business days.
Both are equally secure. Your login credentials are encrypted whether you use our app, mobile web or desktop. We recommend setting a strong password and not sharing it. Log out after each session, especially on shared devices.
You can update your email and phone in Account Settings anytime. Your registered name must match your ID. If your legal name has changed, contact support with proof and we'll update it on your file.
We use session cookies to keep you logged in and functional cookies to remember your preferences (game lobby position, language). We do not use tracking cookies to follow you outside our site. You can disable cookies in your browser anytime.
Withdrawals to DANA, OVO, GoPay or QRIS require verified destination account details matching your registration. We check your identity before processing. Funds transfer within minutes of approval. Your transaction history remains private and is not shared with third parties except as required by law.
